For those of you who are interested in medical positions, I encourage you to visit the local hospital websites: Wellspan (www.wellspan.org), Hanover Hospital (www.hanoverhospital.org), Lancaster General (www.lancastergeneralhealth.org), and Pinnacle Health (www.pinnaclehealth.org), Holy Spirit Hospital (www.hsh.org). I will not post these jobs on the blog as their website is easily the best place to view and track all openings.
IT, business, clerical, and accounting students/alumni--you too will benefit from visiting the above sites--large hospitals have various departments where you talent can be used.
Manager-in-Training: Shipley Energy
Worker’s Compensation Senior Claims Adjuster: State Auto Insurance Companies
Medication Associate: Country Meadows
Client Services Manager: Crossmark
Medical Billing Specialist: Accountemps
Temporary Secretary: Lancaster School District
Rep, Route Services III: Quest Diagnostic
Employee Support Specialist: Susquehanna Bancshares, Inc.
Customer Care Senior Specialist: Xerox
Administrative Assistant: SECCO, Inc
Customer Service Expert: SECCO, Inc
Systems Services Rep: IBM
Medical/Dental Records Supervisor: Family First Health
Field Services Technician: Bell-Mark Technologies
Items Processing Specialist: Aerotek
Administrative Support III: TE Connectivity
Loan File Document Review/Imaging Specialist: Metro Bank
Employee Suppport Specialist: Susquehanna Bank
Sales Processing: JA Myers
Parking Enforcement Office: City of York
Customer Service Rep: Aerotek Professional
Medical Practice Administrator: Aerotek Professional
Accounting Assistant: Clarks Associates Inc
Post Closing Documentation Review Specialist: Metro Bank
Records Clerk: PHEAA
Program Coordinator: Synergize
Office Assistant: Omega Healthcare Management Services
Administrative Assistant/Bookkeeper: Confidential Camp Hill
Title Insurance (office support): Conestoga Title Insurance Co
Payroll Specialist: Foster Thomas
Field Associate: Worldwide Techservices
Connections Coordinator: Country Meadows
Business Operations Assistant-PSU Harrisburg
Receptionist: Express Employment Professional
You work your butt off all year long, implement (successfully) 5 elements of a Talent Management System (or feel free to pick your own project), your LMS is now extremely active and because of your efforts, training costs are down 40%, test scores rise 18 points and training time is reduced by 20 hours for your most critical program. You’re an unqualified super-star, have been rated as a HiPo and receive the top performance rating of OUTSTANDING earning you an amazing (and in our current reality improbable) 10% merit increase (more likely 5-6% with a really great company). But what do you think to yourself? Do you think…. “wow, 10%!!! That is so much more than I deserve and I will work even harder next year to do that again!” Or, perhaps the more realistic thought of, “darn straight Skippy! I worked my tail off all year long and I absolutely DESERVE that 10% increase!” I’m going to go out on a limb and say the latter.
Now let’s change the scenario. Same hard work, same impact, but instead of the well-deserved 10% you instead receive a 4% increase much like that of your colleagues. Due to the economy, planned merit budgets or just internal policies, top performers can only receive that much of an increase (I’m guessing most of you are nodding in agreement here). So, NOW what do you think? I’ll let you know what most rational people think; “I worked my @$$ off, saved the company money, did more than my peers and I’m ONLY getting a 4% increase? There is NO way in the world I am going to do that again!!!”
So, to recap, scenario 1 = I DESERVE the increase. Scenario 2 = I am now DE-Motivated by the increase. In neither scenario did the money MOTIVATE us to do anything positive. In fact, if you want to argue that money is a motivator, I would counter that it only motivated us to do less next year.
We can also argue if it is even our job as leaders to motivate others or if employees should be self-motivated. I won’t pick that fight today but I will say I do believe it is our responsibility to ensure that we do not de-motivate employees by our actions. But how can we provide an atmosphere that is motivating?
- Clear organization vision & values
- Well-articulated responsibilities
- Clear goals aligned with the business
- Development opportunities
- Access to resources and information
- Collaboration
- Relevant, timely and candid communication
- Insert many many more here:
So the next time someone asks about how to motivate employees, ask them to instead consider what de-motivates employees. I think you’ll find it easier to address the numerous obstacles we can control than the individualized preferences of an increasingly diverse workforce. Because in the end, what really motivates me may be very different than what motivates you…let’s talk about removing obstacles than simply trying to throw money at the issue.
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